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Refund policy
Return & Refund Policy – Arden Shoes
Store Name: Arden Shoes
Email: richard.cheuvront@outlook.com
Phone: (330) 324-4289
Billing Address:
528 Cobblestone Ave NE
Alliance, Ohio 44601
United States
Return Period
You have 30 days from the delivery date to request a return.
Eligibility for Returns
To be eligible for a return, your item must:
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Be in the same condition as received, unused and undamaged
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Include all original packaging, tags, manuals, cables, and accessories
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Include the receipt or proof of purchase
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For certain products: must pass serial number / verification checks if applicable
How to Start a Return
To initiate a return, please contact us at:
📧 richard.cheuvront@outlook.com
Include the following information:
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Your order number
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The reason for return
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Photos or videos of the item
If your return is approved, we will send you return instructions and a return shipping address.
⚠️ Do not send items back without authorization. Unauthorized returns may be refused.
Return-to Address (after approval)
528 Cobblestone Ave NE
Alliance, Ohio 44601
United States
Return Shipping & Responsibility
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If the return is due to defects, damage, or an incorrect item, Arden Shoes will cover the return shipping cost.
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For change-of-mind returns, the customer is responsible for return shipping.
Please use secure packaging and a trackable shipping service, as we are not responsible for items lost or damaged during return transit.
Damages & Issues
Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.
Non-Returnable Items
We cannot accept returns for:
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Gift cards
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Digital products or activation codes
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Customized or personalized products
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Hazardous materials, flammable liquids, or gases
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Items marked Final Sale or Clearance
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Products showing significant use, missing accessories/packaging, or damaged due to improper handling
If you are unsure whether your item qualifies for return, please contact us before sending anything back.
Exchanges
The fastest way to exchange an item is to:
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Request and complete an approved return
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Place a new order for the replacement item
Refunds
Once we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.
If approved, refunds will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process and post the refund.
If 15 business days have passed after approval and you have not received your refund, please contact us:
📧 richard.cheuvront@outlook.com
📞 (330) 324-4289
European Union – 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days for any reason.
Items must meet the return eligibility conditions listed above and include proof of purchase.